User Accounts 5

• I’ve created an administrator account, but the browser window turns blank when the administrator tries to log in. Why isn’t the page loading?
• Am I able to create several user accounts in bulk?
• I am receiving an error message while uploading the csv file to the Import Users feature. Why is my upload failing?
• I used the Import Users tool to create user accounts. What is the password for these user accounts?
• Am I able to delete a user account from the system?

Course Registration 4

• Can I register multiple users into a course in bulk?
• If I include an existing user in the csv file during the Import Users process, will this create a duplicate account for that user?
• We have some users who are not able to access a course that they are registered into. What is causing this to happen?
• We have some user registrations that have expired and they can no longer access the course. How do I reactivate these registrations?

Uploading Courses 5

• I am running into an error while uploading a new course and the process fails. Why is this happening?
• I have uploaded a course, but I am unable to enroll users in the course. Why is this happening?
• Why is the course not listed in the course catalog in the Learning Center?
• We have applied minor updates to a course. How do I update the existing course with the new version?
• We have a new version of a course with major updates that will be replacing the old version. How should I set this up?

Certificates 3

• We have some users that completed a course, but they did not receive a completion certificate. Why aren’t these users receiving a certificate?
• Is there a way users can re-access and download a copy of their certificates?
• We want to update the certificate design. How can we update the certificates?

Navigation 6

• Menu
• Breadcrumb Navigation
• Expanding and Collapsing Menu Items
• Sorting Columns
• Browser Page Tabs

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Community 4

• Community Browser
• Community Information
• Creating Bulletins
• Editing or Deleting Bulletins

Users 7

• User Browser
• User Information
• Edit User Information
• User Transcripts
• Creating Users

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Groups 3

• Groups Browser
• Create Group
• Group Hierarchy

Courses 5

• Course Browser
• Editing/Revising a Course
• Deleting a Course
• Creating Courses
• Uploading Courses

Registrations 4

• Registration Browser
• Registering a User into a Course
• Registering Multiple Users in a Course
• Setting an Expiration Date for the Course Registration

Certificates 3

• Certificate Browser & Information
• Create Certificates
• Certification Browser

Catalogs 2

• Catalog Browser & Information
• Creating Catalogs

Documents 2

• Document Browser & Information
• Uploading Documents

Locations 2

• Location Browser & Information
• Creating Locations

Users 1

• User Enrollment