Certificates : Horizon Blue Cross Blue Shield Learning Center Support

Certificates

We have some users that completed a course, but they did not receive a completion certificate. Why aren’t these users receiving a certificate?

This usually happens when a certificate has not been set up for a course. You will need to be sure a certificate has been created and linked to that partic...

Is there a way users can re-access and download a copy of their certificates?

Yes. Once the user is logged into the learning center, they will be able to access their certificates from the ‘My Certificates’ page.

We want to update the certificate design. How can we update the certificates?

You will need to contact your Learning.net PM so that the certificate template can be updated. Once the new design has been created, we can update the cert...