We have some users that completed a course, but they did not receive a completion certificate. Why aren’t these users receiving a certificate? : Horizon Blue Cross Blue Shield Learning Center Support

We have some users that completed a course, but they did not receive a completion certificate. Why aren’t these users receiving a certificate?

This usually happens when a certificate has not been set up for a course. You will need to be sure a certificate has been created and linked to that particular course.

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We have some users that completed a course, but they did not receive a completion certificate. Why aren’t these users receiving a certificate?

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