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(866) 798-5897 Ext 19
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FAQs
User Accounts
5
I’ve created an administrator account, but the browser window turns blank when the administrator tries to log in. Why isn’t the page loading?
Am I able to create several user accounts in bulk?
I am receiving an error message while uploading the csv file to the Import Users feature. Why is my upload failing?
I used the Import Users tool to create user accounts. What is the password for these user accounts?
Am I able to delete a user account from the system?
Course Registration
4
Can I register multiple users into a course in bulk?
If I include an existing user in the csv file during the Import Users process, will this create a duplicate account for that user?
We have some users who are not able to access a course that they are registered into. What is causing this to happen?
We have some user registrations that have expired and they can no longer access the course. How do I reactivate these registrations?
Uploading Courses
5
I am running into an error while uploading a new course and the process fails. Why is this happening?
I have uploaded a course, but I am unable to enroll users in the course. Why is this happening?
Why is the course not listed in the course catalog in the Learning Center?
We have applied minor updates to a course. How do I update the existing course with the new version?
We have a new version of a course with major updates that will be replacing the old version. How should I set this up?
Certificates
3
We have some users that completed a course, but they did not receive a completion certificate. Why aren’t these users receiving a certificate?
Is there a way users can re-access and download a copy of their certificates?
We want to update the certificate design. How can we update the certificates?