User Accounts : Horizon Blue Cross Blue Shield Learning Center Support

User Accounts

I’ve created an administrator account, but the browser window turns blank when the administrator tries to log in. Why isn’t the page loading?

When creating administrator accounts, you will need to set the ‘Permission Set’ to ‘Administrator.’ You will also need to check the ‘Admin’ box.

Am I able to create several user accounts in bulk?

Yes. You will need to fill out the csv template with the user information, and then upload the csv file using the ‘Import Users’ feature.

I am receiving an error message while uploading the csv file to the Import Users feature. Why is my upload failing?

One reason the upload could be failing is if you are using a csv template that does not match the template provided to you by your Learning.net PM. There is...

I used the Import Users tool to create user accounts. What is the password for these user accounts?

The default password for users created using the ‘Import Users’ tool will be their username. Once the user logs into the learning center, they should be a...

Am I able to delete a user account from the system?

You can change a user’s account status to ‘disabled’ or ‘inactive’ so that the user can no longer access the learning center. If an account was created by...